FAQ

How much does shipping cost?
Standard shipping is free on every order, with no minimum amount.

How long does delivery take?
Delivery usually takes 7–12 business days. Delays may occur during busy periods or because of the carrier.

How can I track my order?
Once your parcel has shipped, you will receive an email with a tracking link. Please also check your spam folder.

Can I change or cancel my order?
Write to us as soon as possible with your order number. If preparation has already started, a change or cancellation may no longer be possible.

I received a damaged or wrong item. What should I do?
Contact us at contact@ulovel.com with your order number and clear photos of the item and packaging.

How can I contact you?
Use our Contact page or write to contact@ulovel.com.